Delivery & Returns Delivery & Returns

 

DELIVERIES

We despatch all orders within 24 hours of receipt. 

If we are unable to fulfil your order for any reason we will let you know.

IN THE UK

  • STANDARD DELIVERY IS 48 HOURS AND IS FREE
  • EXPRESS DELIVERY IS 24 HOURS AND COSTS £6.95

INTERNATIONAL DELIVERIES

We use Royal Mail International Tracked Service for international deliveries.

  • INTERNATIONAL DELIVERY COSTS £10.95

Countries participating in the International Tracked Service are as follows: 

Andorra; Australia; Austria; Belgium; Brazil; Canada; Canary Islands; Croatia; Denmark; Estonia; Finland; France; Germany; Hong Kong; Hungary;  Iceland; India; Ireland (Republic of);  Latvia; Liechtenstein; Lithuania;  Luxembourg; Malaysia; Netherlands; New Zealand; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; USA

Deliveries to the following countries require a signature on delivery:

Bahrain; Brunei; Bulgaria; China; Cyprus; Ecuador;  Gibraltar; Greece; Italy; Japan;  Kuwait; Norway; Romania; Qatar; San Marino; Slovenia;  South Africa; South Korea; Thailand; Trinidad & Tobago; UAE; Zimbabwe

Please contact us for other preferred shipping options.

Please be aware that import duties and taxes may be applied by your local customs authority.

Estimated International delivery times:

  • Western Europe within 3 - 7 working days
  • Eastern Europe within 5 - 10  working days
  • Rest of the world within 7 - 14 working days

Delivery times are not guaranteed and local postal services, especially to remote areas, can take a little longer, so please allow an extra 2-3 days if you need your order for a specific date or event

For any further delivery queries or instructions please contact us info@sporteemommee.com

 

RETURNS

To return an item to us just send it back within 30 days of purchase, unused and in its original condition, with a note including:

  • Your name
  • Order Number
  • Contact details (including address for exchanges)
  • Your reason for return (e.g. wrong size)
  • And if you'd prefer a refund or exchange

We are not able to refund the cost of postage, but we will cover the cost of sending out exchanged items. Always ask for proof of posting and retain this certificate until your refund or exchange is completed.

Send the parcel to:

Sportee Mommee

31 Warkworth Woods

Newcastle upon Tyne

NE3 5RA

Replacement items and refunds will be processed with 48 working hours.

We are very happy to help you choose something else or to give advice on sizing, just email us at info@sporteemommee.com

We are happy to offer a refund on any full price items returned to us in perfect condition within 30 days of receipt of order with proof of purchase. This does not affect your statutory rights.

 

DELIVERIES

We despatch all orders within 24 hours of receipt. 

If we are unable to fulfil your order for any reason we will let you know.

IN THE UK

  • STANDARD DELIVERY IS 48 HOURS AND IS FREE
  • EXPRESS DELIVERY IS 24 HOURS AND COSTS £6.95

INTERNATIONAL DELIVERIES

We use Royal Mail International Tracked Service for international deliveries.

  • INTERNATIONAL DELIVERY COSTS £10.95

Countries participating in the International Tracked Service are as follows: 

Andorra; Australia; Austria; Belgium; Brazil; Canada; Canary Islands; Croatia; Denmark; Estonia; Finland; France; Germany; Hong Kong; Hungary;  Iceland; India; Ireland (Republic of);  Latvia; Liechtenstein; Lithuania;  Luxembourg; Malaysia; Netherlands; New Zealand; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; USA

Deliveries to the following countries require a signature on delivery:

Bahrain; Brunei; Bulgaria; China; Cyprus; Ecuador;  Gibraltar; Greece; Italy; Japan;  Kuwait; Norway; Romania; Qatar; San Marino; Slovenia;  South Africa; South Korea; Thailand; Trinidad & Tobago; UAE; Zimbabwe

Please contact us for other preferred shipping options.

Please be aware that import duties and taxes may be applied by your local customs authority.

Estimated International delivery times:

  • Western Europe within 3 - 7 working days
  • Eastern Europe within 5 - 10  working days
  • Rest of the world within 7 - 14 working days

Delivery times are not guaranteed and local postal services, especially to remote areas, can take a little longer, so please allow an extra 2-3 days if you need your order for a specific date or event

For any further delivery queries or instructions please contact us info@sporteemommee.com

 

RETURNS

To return an item to us just send it back within 30 days of purchase, unused and in its original condition, with a note including:

  • Your name
  • Order Number
  • Contact details (including address for exchanges)
  • Your reason for return (e.g. wrong size)
  • And if you'd prefer a refund or exchange

We are not able to refund the cost of postage, but we will cover the cost of sending out exchanged items. Always ask for proof of posting and retain this certificate until your refund or exchange is completed.

Send the parcel to:

Sportee Mommee

31 Warkworth Woods

Newcastle upon Tyne

NE3 5RA

Replacement items and refunds will be processed with 48 working hours.

We are very happy to help you choose something else or to give advice on sizing, just email us at info@sporteemommee.com

We are happy to offer a refund on any full price items returned to us in perfect condition within 30 days of receipt of order with proof of purchase. This does not affect your statutory rights.

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